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About

Genpact manages business processes for companies around the world. We combine our process expertise, information technology and analytical capabilities with operational insight derived from experience in diverse industries to provide a wide range of services using our global delivery platform.

Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients’ operations.

Genpact manages complex processes in multiple geographic regions, delivering its services from a global network of more than 35 operations centers in 13 countries. Our global delivery centers are located in India, China, Guatemala, Hungary, Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania, South Africa, Spain and the United States.

Our journey in Bucharest, Romania started in September 2005 with a team of 50 employees delivering IT Helpdesk Services and Accounts Payable Services in 7 different languages. We grew rapidly and opened another center in Cluj-Napoca in 2007. Today we provide IT Helpdesk Services, Finance & Accounting Services (Accounts Payable, Accounts Receivable, General Ledger), Customer Services (Collections, Ticketing and Web Reservation, Telemarketing) and Procurement services in 15 languages.

We have a unique heritage. We built our business by meeting the demands of the leaders of the General Electric Company (GE) to increase the productivity of their businesses. We began in 1997 as the India-based business process services operation of GE Capital.

Our leadership team, processes and culture have been deeply influenced by our eight years as a captive operation of GE. Many elements of GE’s success-the rigorous use of metrics and analytics, the relentless focus on improvement, a strong emphasis on the client and innovative human resources practices-are the foundations of our business.

We became an independent company in 2005 and, since then, we have grown rapidly, continued to expand our range of services and diversified our client base.